Things You Should Know Before Shipping

Below is some common information you should know prior to dropping off your package. If you require any additional information please contact us by phone or email.

Please go to our Shipping Calculator to get an exact price quote for your parcel.

Address and Contact Information

  • Before delivering to the recipient the courier will attempt to contact the receiver. Please bring with you a current phone number for your recipient.
  • It is recommended to have the recipient's address written out in the language of the destination country.
  • We recommend writing the recipients address and contact information on the center of two sides of the parcel.
  • We recommend writing your address and contact information on the top left corner of the same two sides of the parcel.

Packaging

  • We recommend using a standard card board box or plastic container.
  • Wooden crates are acceptable but not recommended. If you are using a wooden container you must make sure the wood is certified and accepted in the destination country.
  • Any bar codes on the parcel must be blacked out.
  • Parcels cannot exceed 120 cm in Length.
  • Max combined dimensions (Width + Length + Height) cannot exceed 220cm. For parcels that exceed this size please contact us and we will try and accommodate you.

Country Restrictions

  • The countries of Belarus, Russia, Kazakhstan, Kyrgyzstan and Uzbekistan limit shipments to 1 parcel per recipient per month.
  • For shipping to Ukraine you can send a max of 2 parcels to a Recipient totaling 50 kg.

Parcel Tracking

  • Parcel tracking is available for the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.
  • Unfortunately parcel tracking is not available for the following countries: Ukraine, Belarus, Kazakhstan, Uzbekistan, Kyrgyzstan and Russia
  • To track your parcel just enter your 7 digit bar code HERE.

Customs

  • EU law says one person can receive goods with a declared value of up to CAD $50.00 per shipment without any customs tariffs or duties (Taxes). If you declare a parcel to have a value over $50.00 you must inform the receiver of the package that they will have to clear customs and pay the customs agency to release the parcel – they can send the necessary documents by email or mail.
  • The customs agency contacts the receiver directly. As a freight forwarder we are not involved in the customs process.
  • If the parcel is stopped for clearance by the customs authorities (which typically happens if the declared value of the parcel is over CAD $50.00), the recipient will receive a customs authorization form which they will need to fill out and declare the value and contents of the package. The recipient then sends it back to the customs agency with a copy of their ID.
  • Customs services reserve the right to open and inspect any and all packages which appear at their borders. Your parcel may be subject to additional fees and fines if the declared contents and value do not match the actual contents and value of the parcel.

THE ITEMS LISTED BELOW ARE NOT SUITABLE FOR SHIPMENT THROUGH OUR PARCEL SERVICE!

  • Cigarettes, Alcohol, Liqueur, Drugs or other Illegal Substances.
  • Engines, Air Bags, etc.
  • All Firearms and Components thereof, includes Pellet guns, Ball Bearing (BB) guns, Compressed Air (zip) guns and guns using CO2 cylinders to launch projectiles.
  • Ammunition of any type.
  • Dangerous Goods, Anything Flammable, Gases, Sprays (Includes perfumes, colognes and body sprays).
  • All Currency,if you need to send money overseas use a recognised Money transfer service.
  • Correspondence and Documents.
  • Plants and Animals, Alive or Dead.
  • Prescribed Medications

Insuring Packages

  • All parcels are insured up to a declared value of CAD $60.00, Sadditional insurance for parcels valued over CAD $60.00 can be purchased (see below).
  • Additional insurance options:
      1. $7.00 – up to CAD $300.00
        $11.00 – up to CAD $500.00
        $21.00 – up to CAD $1000.00
  • All insurance options only cover loss of a parcel. The insurance does not cover damage. It is the responsibility of the client to make sure their parcel is properly packed for shipment.

Parcel Pick Up

Save time and have your parcel picked up from your home or work. All you need is a scale, tape measure and access to a printer. Just follow the steps below.

1: Decide what is more convenient for you, a home or work pick up. We pick up your parcel by using Canpar Courier. Canpar prioritizes business addresses over home addresses so we recommend having your parcel picked up from your place of work if possible.

2: To get a price quote for a home or work pick up simply email Adam@polimark.com with your Canadian postal code, destination country, parcel weight and dimensions.

3: When you are ready to ship your package fill out a customs form and contact us. We will verify that your customs form is properly filled out before proceeding.

4: Make payment. You can pay via email Interac or credit card over the phone. We recommend email Interac, it is the safest, cheapest and easiest method.

5: We will email you your invoice and shipping label. Simply print your label and attach it to your parcel.

That's it! A driver will be dispatched for your chosen day.

Additional Information For Pick Ups

It is required to have a valid phone number for your recipient. The delivery courier will try and make contact with the recipient TWICE to arrange delivery in Europe. After two attempts the parcel will be returned to a distribution center. Your recipient will have to pay for additional delivery charges.

Attatch your label securely to your parcel, especially if you are shipping a package with a surface that does not bond well with adhesive tape. For example suit cases or ski bags, adhesive tape can come loose in hot or cold weather on these type of materials. Use as much adhesive tape as you need to make sure the label stays on!

Credit card payments have an additional 5% charge, we strongly suggest paying with Email Interac.

The shipping label you attach to your parcel will have a barcode on it. This barcode is the only barcode that can be visible on your parcel. Black out or cover any and all other barcodes.

Our courier picks up parcels Monday through Friday before 4pm. The courier cannot give a specific time for a pick up so it is best to ship from work where you can leave your parcel with reception and forget about it. If you are shipping from home there is an additional charge of $3 for residential addresses.

Our lost parcel insurance covers your parcel once it is in our possession so we do not recommend leaving your parcel outside for the courier driver to pick up.

Scale and measure your parcel accurately. We will hold your parcel until payment is made if your parcel is larger or heavier than what you declared.

You cannot ship liquid or anything with batteries by AIR.

For any additional information please call us at 1-888-888-1186