Please review these terms before submitting your shipment.
Effective Date / Version: January 11, 2026 (v1.0)
These Terms apply to all shipments booked, submitted, tendered, or paid for through Polimark (including any related brands/agents/service providers used to perform transportation and delivery).
“Polimark” means Polimark (and its affiliates, agents, contractors, and service providers).
“Sender / Shipper” means the person or entity booking the shipment and/or paying for the service.
“Receiver / Recipient” means the person or entity receiving the shipment.
“Shipment” means all parcels, packages, goods, and contents tendered under a single booking or reference.
By checking an “I agree” box, submitting a booking/customs form, tendering a parcel, and/or paying an invoice, the Sender confirms they have read, understood, and accepted these Terms and any posted service limits, prohibited/restricted items lists, and policies applicable at the time of booking.
Polimark arranges transportation and related logistics and may use third-party carriers, depots, customs intermediaries, and final-mile couriers to perform services. Delivery attempts, pickup procedures, customs outcomes, and service results may be impacted by third parties and events outside Polimark’s control.
Quotes are estimates based on Sender-provided information (including weight, dimensions, destination, and contents). Final charges may change after verification (including re-weighing/re-measuring, dimensional rating, address corrections, remote area fees, surcharges, customs-related handling, and other carrier adjustments). The Sender agrees to pay any undercharges and applicable fees on demand. Polimark may hold, delay, return, or cancel a shipment until amounts owing are paid.
If delivery to the Receiver’s address is not completed, the delivering carrier may redirect the shipment to a pickup location or depot and provide notice to the Receiver. Pickup deadlines and return timelines are set by the delivering carrier and may vary by destination.
If a shipment is held, redirected, or returned due to recipient unavailability, refusal, non-collection, incorrect/incomplete address, missing contact details, or any Receiver-side issue, all resulting charges (including storage, re-delivery, return, and administrative fees) are the Sender’s responsibility and are payable on demand.
Customs Process.
International shipments may be inspected, held, opened, delayed, assessed, seized, or refused by customs or other authorities in Canada, transit countries, or the destination country. Polimark does not control customs decisions, timelines, or requirements.
Accuracy of Declarations.
The Sender is solely responsible for accurate and complete declarations (including descriptions, quantities, and values). Misdeclaration can cause delays, seizure/forfeiture, penalties, or fines.
Duties and Taxes.
Unless explicitly agreed in writing, duties, VAT/GST, import taxes, brokerage/clearance fees, and destination charges are payable by the Receiver. Polimark is not responsible for amounts assessed by authorities or carriers.
Payment Deadlines; Non-Negotiable Charges.
Customs/carrier fees are assessed by third parties and are non-negotiable by Polimark. Any payment request or clearance requirement must be satisfied within the time stated by the authority/carrier/agent. If payment is not made on time, the shipment may be held, returned, abandoned, or disposed of, and additional charges may apply (including storage, handling, return, and administrative fees).
Non-Clearance / Abandonment.
If a shipment is not cleared due to unpaid charges, missing documents, or recipient non-cooperation, Polimark and/or service providers may treat the shipment as abandoned and may dispose of it (including sale or destruction where permitted) without further liability. The Sender remains responsible for all resulting costs.
Service Limits.
Shipments are subject to maximum weight and size limits set by Polimark and/or its carriers. Unless otherwise stated for a specific service at time of booking, the maximum allowable weight is 30 kg per parcel.
Sender Responsibility.
The Sender is solely responsible for ensuring each parcel complies with posted limits. Polimark and/or carriers may verify weight/dimensions at any time.
Over-Limit Shipments.
If a parcel exceeds limits or is otherwise non-compliant, Polimark and/or carriers may refuse acceptance, delay transport, require repackaging/splitting, or return the shipment. All resulting costs (including additional freight, handling, repackaging, storage, return, and administrative fees) are the Sender’s responsibility and payable on demand. If the Sender does not promptly pay and provide instructions, the shipment may be held, returned, or treated as abandoned/disposed of where permitted.
The Sender is solely responsible for packaging suitable for international transport, sorting, and handling. The Sender must ensure contents are properly protected and compliant with carrier and regulatory requirements.
Unless specifically agreed otherwise in writing:
Polimark does not provide damage coverage for personal effects and used items, as original condition cannot be verified.
Fragile items (including glass/plastic) ship at the Sender’s risk unless a separate written coverage arrangement is confirmed.
The Sender must not ship prohibited items and must comply with all laws and transport regulations. Polimark may refuse, hold, return, or surrender shipments containing prohibited/restricted items. Any costs, penalties, seizures, forfeitures, and delays arising from prohibited/restricted contents are the Sender’s responsibility.
Last Resort.
Returning a shipment to Canada is a last resort and may not be available depending on destination rules, carrier constraints, customs status, and local regulations.
Prepayment Required.
If return to Canada is possible, the Sender must pay all amounts owing in full in advance (including return shipping, storage, handling, customs-related charges, and administrative fees) before return shipping is arranged. Until paid, the shipment may remain held and storage fees may continue to accrue.
Notice and Evidence.
Claims must be submitted in writing by the Sender and must include required documentation (which may include photos of outer packaging, inner packaging, damaged contents, proof of value, and shipment reference details). The Sender must retain the original packaging and contents for inspection if requested and must cooperate with carrier investigations and information requests.
Damage Claims (48 Hours).
Any visible damage must be reported within 48 hours of delivery (based on carrier delivery timestamp). Claims reported after 48 hours may be denied. Where a shipment is delivered to a pickup location, the 48-hour period begins at the time the shipment is marked “available for pickup” or “delivered” by the carrier.
Loss Claims.
Loss claims may be submitted only after Polimark/carrier confirms the shipment is deemed lost following investigation procedures. The Sender must provide requested information promptly.
No Consequential Damages.
To the maximum extent permitted by law, Polimark is not liable for indirect, special, incidental, punitive, or consequential damages (including lost profits, loss of business, or loss of use), regardless of cause.
Delay.
Polimark is not liable for delays caused by customs processes, carrier performance, weather, strikes, service disruptions, address issues, recipient actions/inaction, or other circumstances beyond Polimark’s control.
Maximum Compensation for Loss.
If Polimark is found liable for loss of a Shipment, Polimark’s maximum liability is limited to the lesser of CAD $3.00 per kilogram or CAD $1,000.00 per shipment, regardless of the declared value, unless the parties agree otherwise in writing for that shipment. No interest is payable on any claim payment.
Third-Party Services.
Where services are performed by third-party carriers or agents, their liability limits and processes may apply in addition to these Terms, and Polimark’s liability remains limited as stated above.
The Sender shall indemnify and hold harmless Polimark from any claims, demands, losses, penalties, fines, seizures, delays, and costs (including legal fees) arising from or related to: inaccurate declarations, prohibited/restricted items, non-compliance with laws/regulations, improper packaging, overweight/over-limit parcels, unpaid charges, or Sender/Receiver failures or omissions.
If any provision is prohibited or unenforceable, it will be enforced to the maximum extent permitted, and the remainder of the Terms will remain in full force.
No agent, representative, or contractor has authority to modify or waive these Terms unless confirmed in writing by Polimark.
These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, without regard to conflict-of-law principles. The parties attorn to the exclusive jurisdiction of the courts located in Alberta, Canada. Mandatory consumer protection laws may apply and may not be excluded.
