Commercial declarations must be exact
Declare the full sale or transaction value. Do not use a gift value, personal-effects value, nominal value, or depreciated value for goods that were sold.
Documentation is required. Provide a commercial invoice, receipt, order confirmation, or other document showing the buyer, seller, item description, quantity, and amount paid.
Describe the product accurately: Match the invoice and include the product type, material, brand, model, and SKU where applicable. Avoid vague descriptions such as “parts,” “accessories,” or “samples.”
Recurring sales: Tell Polimark if this is part of an ongoing or repeated sales program. Recurring e-commerce shipments may require a different clearance arrangement than an occasional shipment.
Business identifiers: Depending on the destination, value, parties, and customs procedure, the importer or exporter may need an EORI number, VAT/IOSS details, or another business registration. Confirm these requirements before shipping.
Who pays: Agree in advance whether the sender or recipient is responsible for import VAT, duties, brokerage, and other clearance charges. A shipment can be delayed or returned if the recipient refuses charges.
Commercial returns
An item previously purchased in the EU and returned in the same condition may qualify for returned-goods relief, but the exemption is not automatic. Customs may require the original invoice, proof that the item was exported from the EU, return authorization, and a declaration specifically requesting the correct relief.
A parcel sent from an individual to a business may not clear under the same process as a person-to-person parcel. If it enters under general clearance, duties, VAT, or brokerage may be assessed even when the item originated in the EU.
Whenever possible, use the seller’s official return label and instructions. The seller is usually better positioned to identify the importer, provide the correct return documents, and control customs clearance.
Before using Polimark for a commercial return, confirm in writing that the seller will accept the parcel and who will pay any duties, VAT, brokerage, return, or storage charges. If the seller refuses the shipment or charges, the parcel may be held or returned and the sender may remain responsible for the resulting costs.
Commercial shipping is available, but preparation matters. Contact Polimark at (403) 243-7333 or info@polimark.com before sending recurring sales, unusual products, or commercial returns. We can review the documents and clearance plan with you.
