Everything you need to know about getting your parcel to Europe
We make it easy to ship your parcels from Canada to Europe with two flexible options:
Available anywhere in Canada. Send your parcel to our depot in either Calgary or Toronto using Canada Post, and we'll forward it to Europe.
View detailed processCalgary residents only. Bring your packaged parcel directly to our Calgary location and save on Canada Post fees.
View detailed processChoose the option that works best for your location and follow the step-by-step instructions below.
Available anywhere in Canada
Perfect for customers across Canada. You send your package to us via Canada Post to our nearest depot (Calgary or Toronto), then we forward it internationally to Europe.
Want to know the cost upfront? Use our shipping calculator to get an estimated total for your shipment before proceeding.
Securely package your items according to our guidelines. You'll need to know the exact weight and dimensions for the customs form. For detailed packing instructions, see our comprehensive packing guide.
Fill out our online customs form with accurate parcel and recipient details. Use the exact weight and dimensions from your packaged parcel.
Important: Incorrect or incomplete parcel details can cause significant delays in processing and delivery. Double-check all information before submitting.
Our team will review your customs form and send you a secure payment link via email (usually within 1 business day). The total includes Canada Post pickup plus international forwarding.
Complete payment through our secure payment portal. We accept all major credit cards and payment methods.
After payment is confirmed, we'll email you a QR code. This code contains your shipping label and is essential for the Canada Post handoff. Save this email or print the QR code.
Take your packaged parcel and the QR code (on your phone or printed) to your nearest Canada Post office. The staff will:
Canada Post delivers your parcel to our nearest depot—either Calgary or Toronto, based on your postal code (typically 2-7 business days depending on your location). You can track this journey using the Canada Post tracking number.
Once we receive your parcel at our depot, we prepare it for international shipping and forward it to your European destination. You'll receive a new international tracking number to follow your parcel's journey to Europe.
For local Calgary customers
Perfect for Calgary residents. Save on Canada Post fees by bringing your parcel directly to our Calgary depot. This is the most cost-effective option.
Want to know the cost upfront? Use our shipping calculator to get an estimated total for your shipment before proceeding.
Securely package your items first. You'll need exact weight and dimensions for the customs form. For detailed packing instructions, see our comprehensive packing guide.
Complete our online customs form with accurate information about your parcel contents, weight, dimensions, and recipient details. Use the exact measurements from your packaged parcel. Our intake team will review and pre-approve your shipment to ensure smooth processing.
Bring your packaged parcel to our Calgary location:
538 Cleveland Cres SE, Calgary, AB
Hours: Please contact us to confirm current hours
Our team will inspect your parcel, verify it matches the customs form details, and process payment on-site. We accept multiple payment methods including cash, debit, and credit cards.
Once we receive your parcel, we'll prepare it for international shipping and send it to Europe. You'll receive tracking information to monitor your shipment's journey to its destination.
Choose how you'd like to begin: estimate your shipping cost or jump straight to filling out your customs form.
Total delivery time varies by destination and method. Canada Post domestic transport typically takes 2-7 business days. International forwarding to Europe usually takes 7-21 business days depending on the country and customs processing.
Yes! For Canada Post shipments, you'll receive two tracking numbers: one for the domestic Canada Post leg, and another for international delivery. For depot drop-offs, you'll receive an international tracking number.
Prohibited items include hazardous materials, lithium batteries (in most cases), aerosols, flammable liquids, perishable foods, and items restricted by Canadian or European customs. Contact us if you're unsure about specific items.
If there's a significant difference between reported and actual dimensions/weight, we'll contact you to confirm the correct information and adjust the price if necessary before shipping.
Yes, we can arrange insurance for valuable items. Please mention this when filling out your customs form, and we'll provide you with insurance options and pricing.
Our team is here to help you every step of the way. Whether you need clarification on the shipping process, have questions about packaging requirements, or want to learn more about customs documentation, we're ready to assist.
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